Screen Before You Serve: Simulation for Production Customer Experience AI Agents at 140M Scale

Paper recorded by Signals 4 on 2026-09-24 in cs.CL. Abstract reproduced from arXiv; link to the original below.

Published 2026-09-24 on arXiv · recorded by Signals 4 on 2026-09-25

Category: cs.CL · 自然语言处理 · first seen 2026-09-25

Abstract

Customer experience (CX) agents use tools and large language models to address customer requests and guide conversational interactions with an organization's products. Improving these agents, especially in regulated industries, is difficult: they must detect intent, follow complex operational policies and use tools reliably. Manual end-to-end testing offers limited coverage, while live experiments

Read on arXiv →