Paper recorded by Signals 4 on 2026-09-17 in cs.AI. Abstract reproduced from arXiv; link to the original below.
Published 2026-09-17 on arXiv · recorded by Signals 4 on 2026-09-18
Category: cs.AI · 人工智能 · first seen 2026-09-18
Effective troubleshooting agents in enterprise customer support depend on retrieving actionable guidance from similar historical cases, yet existing retrieval-augmented generation (RAG) systems treat support cases as static documents and overlook their multi-stage, stateful nature. We introduce RAFT (Retrieval-Augmented Framework for Troubleshooting Agents), a stateful RAG framework that abstracts