Paper recorded by Signals 4 on 2026-10-22 in cs.AI. Abstract reproduced from arXiv; link to the original below.
Published 2026-10-22 on arXiv · recorded by Signals 4 on 2026-10-23
Category: cs.AI · 人工智能 · first seen 2026-10-23
Wrong automatic routing of an IT support ticket can cost more than human triage. We evaluate cost-aware abstention as an offline, cost-conditional readiness assessment: select a routing policy on calibration data under explicit costs, then evaluate that frozen policy once on held-out test data. On a public 47,837-ticket, eight-class corpus, we compare four trained non-LLM classifiers with four lar